Privacy Policy

When you visit our website, we may store information on your computer in the form of cookies. Cookies are small files that an internet server transmits to your browser and stores on your hard drive. The legal basis for the use of cookies is Art. 6(1)(f) GDPR.
The information that is stored in the cookies allows us to automatically recognise you when you visit our website again, which makes it easier for you to use our website.
Of course, you do not have to accept the setting of cookies that contain personal data in order to visit our website. If you do not want us to recognise your computer the next time you visit, you can also object to the use of cookies by changing your browser settings to "block cookies". Please refer to your respective browser's help pages for detailed instructions. However, please note that if you block cookies, you may experience some restrictions when you use some of our website's features.


Pfleiderer takes data protection seriously

Protecting your privacy when we process your personal data is important to us. When you visit our website, our web servers routinely store your internet service provider's IP, details of the referring website, the pages you visit on our website, your browser's user agent as well as the date and time of your visit. This information is strictly necessary for technical website transmission reasons and for the secure operation of the server. We do not analyse this information in a way that allows us to identify you.
If you share information with us via our contact form, this data will be stored on our servers in the course of our data backup process. We will only use this information to deal with your enquiry. We will hold your data in the strictest confidence. We will not share it with any third parties.

Responsible party:
Responsible for content:

Pfleiderer UK Limited
Greenway House
Larkwood Way Tytherington Business Park
Cheshire SK10 2XA

Phone: +44 (0) 1625 660 410
Email: info[at]pfleiderer[dot]com

Personal data
Personal data is all personal information that allows us to identify you, such as your name, your address and your email address. You do not have to share this information with us in order visit our website. In some cases, we need to know your name and address as well as additional information in order to be able to offer you the required service.
The same applies if you want us to supply you with information material or to reply to your enquiries. In such cases, we will always point this out to you. We will also only store information that has been provided automatically or voluntarily.
When you use one of our services, we will usually only collect the information that is necessary in order for us to be able to offer you this service. We may occasionally ask you for additional information, but will always make it clear to you that you share this with us voluntarily. Whenever we process personal data, we do so in order to be able to offer you our service or to pursue the aims of our business.
Automatically stored information

Server log files 
The website provider automatically collects and stores information in so-called server log files which your browser transmits to us automatically. This information consists of:

  • The date and time of your request
  • The name of the file requested
  • The website that requested the file
  • The access status (file transmitted, file not found, etc.)
  • The web browser and operating system used
  • The full IP address of the computer that is sending the request
  • The transmitted data volume

This data will not be combined with information from other data sources. We process this data in accordance with Art. 6(1)(f) GDPR) on the basis of our lawful interest in the improvement of the stability and functionality of our website.   

For technology security reasons, particularly in order to defend our web server against any attempted attacks, we will store this data for a short while. We cannot identify individual people on the basis of this information. After seven days at the latest, this data will be anonymised by shortening the IP address at the domain level; it is then no longer possible to trace it back to an individual user. The data will also be processed for statistical purposes in anonymised form; it will not be compared with other data sets or shared with third parties either fully or in part.

Google Tag Manager
This website uses Google Tag Manager. Google Tag Manager does not collect any personally identifiable information. This tool triggers other tags that may collect data. Google Tag Manager does not access this data. If tracking has been blocked at the domain or cookie level, this will also apply to all tracking tags that are implemented with the Google Tag Manager. See here for Google's privacy policy regarding this tool:

Google Analytics with anonymisation function
We use Google Analytics, a web analysis service by the company Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter referred to as "Google", on our website. Google Analytics uses so-called "cookies", text files that are stored on your computer and allow the analysis of your usage of this website.
The information generated by these cookies, for example the time of your website visit, your location and how often you visit our website, including your IP address, is transmitted to Google in the USA and stored there.
On our website, we use Google Analytics with the additional feature "_gat._anonymizeIp". This means that Google will already shorten your IP address in order to anonymise it within the Member States of the European Union or other countries that have signed the Agreement on the European Economic Area.
Google will use this information to evaluate your use of our website, to compile reports on the website activities on our behalf, and to perform further services linked to our use of the website and the internet. Google may also share this information with third parties if this is legally required or in as far as third parties process this data on behalf of Google. 
According to Google, Google will never associate your IP address with any other data held by Google. You can prevent the installation of cookies with a respective setting in your browser software; however, please note that if you do so, you may not be able to use all of our website's features to their full extent.
Google also offers opt-out add-ons for the most common browsers, which gives you more control over the data Google collects about the websites you have accessed. These add-ons communicate to the Google Analytics JavaScript (ga.js) that you do not want Google Analytics to collect information about your website visit. However, the opt-out add-on for browsers provided by Google Analytics does not prevent information from being transmitted to us or to other web analysis services we may use. You can find more information about how to install this browser add-on by clicking on this link:
When you visit our website on a mobile end device (smartphone or tablet PC), you have to click on this link instead to prevent Google Analytics from tracking your activities on this website in future. You can also do this as an alternative to installing the above browser add-on. Clicking on the link will set an opt-out cookie in your browser that is only valid for this browser and this domain. If you delete the cookies in this browser, you will also delete the opt-out cookies, which means that you have to click on the link again.
If you have consented to Google associating your web and app browser history with your Google account and information from your Google account is used to personalise advertisements, Google will use your data together with Google Analytics data in order to generate target group lists for cross-device remarketing. For this purpose, Google Analytics will initially collect your Google authenticated ID that is linked to your Google account (i.e. personal data) on our website. Google Analytics will then link your ID temporarily to your Google Analytics data in order to optimise our targets groups.
If you object to this, you can prevent this with respective settings in the "My account" section of your Google account.

Google DoubleClick
DoubleClick by Google is a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). DoubleClick by Google uses cookies to show you advertisements that are relevant to you. A pseudonymised identifier (ID) is allocated to your browser to check which advertisements were shown in your browser and which advertisements were accessed. These cookies do not contain personal data. Using DoubleClick cookies merely allows Google and its partner websites to show you advertisements on the basis of your previous visits to our website or other websites you have visited on the internet. The information generated by the cookies is transmitted to a Google server in the USA for evaluation purposes and stored there. Google complies with the "EU-US Privacy Shield" agreement and is a registered member of the US Department of Commerce's "Privacy Shield" programme. Google will only transmit this data to third parties if legally required to do so or within the scope of order data processing. Google will never associate your data with other data collected by Google.
By using our website, you consent to Google's processing of the previously collected information associated with you and the aforementioned manner of its processing as well as the aforementioned purpose. You can prevent the storage of cookies with a respective setting in your browser software; however, please note that you may then not be able to use all of the features of our website to their full extent. You can further prevent Google's collection of the data regarding your use of the websites generated by the cookies and its transmission to Google by downloading and installing the browser plug-in available under "DoubleClick opt-out extension". To do so, please click on the following link. Alternatively, you can also block DoubleClick cookies with this opt-out.
YouTube in enhanced data protection mode
We use the provider YouTube for video embedding. The videos have been embedded in extended data protection mode. However, like most websites, YouTube also uses cookies to collect information about the people who visit its website. YouTube uses cookies to collect video statistics, to prevent fraud and to improve its user-friendliness, for example. This also leads to the establishment of a connection with the Google DoubleClick network. When you click on the video, this could trigger further data processing processes. We have no influence on this process. Please refer to YouTube's privacy policy for more information about these processes:


Newsletter via rapidmail
We use a so-called double opt-out process for subscriptions to our newsletter, i.e. you will only receive our newsletter via email after you have explicitly confirmed that you would like to use our newsletter service. We will then send you a confirmation email and ask you to confirm that you would like to receive our newsletter by clicking on the link shown in the email. When you subscribe to our newsletter, we will store your IP address and the subscription date. This data is stored for the sole purpose of being able to provide proof in the event of a third party wrongfully using your email address to subscribe to the newsletter without your knowledge or authority. Should you no longer wish to receive our newsletters at a later stage, you can unsubscribe at any time without incurring any costs other than the basic rate of transmission costs. Every newsletter also contains an unsubscribe link for this purpose.
We use the service provided by rapidmail to send our newsletter. Within the scope of order processing (Art. 28 GDPR), your data will therefore be transmitted to rapidmail GmbH, Augustinerplatz 2, 79098 Freiburg im Breisgau, Germany. rapidmail GmbH must not use your data for purposes other than sending you the newsletter. rapidmail GmbH must not share or sell your data. rapidmail is a German certified newsletter software provider, carefully selected on the basis of the standards required by the GDPR and Germany's Federal Data Protection Act Bundesdatenschutzgesetz (German Data Protection Act).
Customer account
For every customer who registers with us, we will set up a customer account that is password protected ("personalised login details") and gives them direct access to their master data. It allows you to manage your completed, open and recently dispatched orders and your address details, bank account details and newsletter subscription. You are expected to treat your personal login details as confidential and to refrain from sharing them with third parties. We cannot be held liable for the unauthorised use of passwords, unless we are responsible for such wrongful use.
We have implemented technical and administrative security measures to protect your personal data against loss, damage, manipulation and unauthorised access. All of our employees as well as any service providers employed by us are required to comply with the applicable data protection laws.
Whenever we collect and process personal data, it will be encrypted before transmission. This means that your data cannot be wrongfully used by third parties. Our security measures are subject to a continuous improvement process, and our data privacy is constantly reviewed. Please ensure that you have read the latest version.
Rights of those concerned
At all times, you have the right to be informed of details of the personal data stored by us and related to you, the right to have this data rectified or erased, the right to restrict or object to its processing, as well as the right to data portability and the right to lodge a complaint with a supervisory authority as per the data protection regulations.

Right to information:
You can ask us for details of whether and to what extent we process your personal data.

Right to rectification:
If we process your personal data and this data is incomplete or incorrect, you can ask us to correct or complete it at any time.

Right to erasure:
You can ask us to erase your data if we are processing it unlawfully, or if the processing compromises the protection of your lawful interests to an unacceptable extent. Please note that there may be reasons that may prevent such an immediate erasure, e.g. in the event of applicable retention periods regulated by law.

Independent of whether you choose to exercise your right to erasure, we will immediately and completely erase your data, unless a respective contractual or legally stipulated retention period prevents us from doing so.

Right to restriction of processing:
You can ask us to restrict the processing of your data if

  • you believe the data to be incorrect; you can do so namely for the time it takes us to verify whether it is in fact correct.
  • you believe the processing of the data to be unlawful but you do not want it erased and ask us to restrict its processing instead,
  • we no longer require it for the purpose stated but still need this data in order to establish or defend legal claims or
  • you have objected to the processing of the data.

Right to data portability:
You have the right to receive the personal data related to you and which you have shared with us in a structured, commonly used and machine-readable format that allows you to transmit this data to another controller without hindrance from us, provided that

  • we process this data on the basis of your consent, which you can withdraw at any time, or for the purpose of the fulfilment of a contractual agreement between us and
  • it is processed with the aid of automated procedures.

Assuming technical feasibility, you can ask us to transmit your data directly to another controller.

Right to object:
If we process your data in order to pursue a lawful interest, you have the right to object to the processing of this data at any time; this also applies to any profiling on the basis of these regulations. If you object, we will no longer process your data, unless we can provide compelling and legitimate reasons for the processing that override your interests, rights and freedoms, or the processing serves the establishment, exercise or defence of legal claims. You can object to the processing of your data for direct marketing purposes at any time; you do not have to provide reasons for your objection.

Right to lodge a complaint:
If you believe that we have infringed the German or European data protection regulations, please contact us to allow us to resolve the problem. Of course, you also have the right to lodge a complaint with the supervisory authority responsible for the area you live in.

If you want to exercise one of the rights mentioned above, please contact our data protection officer. In the event of reasonable doubt, we may ask for additional information to confirm your identity.


Changes to this privacy policy
We reserve the right to make amendments to our privacy policy in the event of this becoming necessary due to new technologies. Please ensure that you have read the latest version. If we make fundamental changes to this privacy policy, we will publish this fact on our website.

Interested parties and visitors to our website are welcome to contact our data protection officer if they have any data privacy related questions:

Mr Christian Volkmer
Projekt 29 GmbH & Co. KG
Ostengasse 14
93047 Regensburg, Germany
Phone:  0941 2986930
Fax:  0941 29869316
Should our data protection officer be unable to address your concern to your satisfaction, you always have the right to lodge a complaint with the supervisory authority responsible for the area you live in.